About Bellarmine Bulinda

Key Responsibilities:

• Strategic Planning: Developed and executed enterprise ICT strategy aligned with group business goals, cutting total cost of ownership by 30% through comprehensive analysis, vendor consolidation, and technology rationalization
• Cloud Infrastructure: Led multi-entity cloud migrations to Azure and AWS, improving uptime to 99.9% and reducing latency by 40% through strategic architecture design, load balancing, and CDN optimization
• Systems Integration: Directed systems architecture modernization and integration, enhancing operational visibility and efficiency across logistics subsidiaries through cross-company ERP integrations improving process visibility across five logistics subsidiaries
• Cybersecurity: Implemented Zero Trust cybersecurity model across 1,200+ endpoints, ensuring compliance with international data protection standards. Established comprehensive endpoint hardening, IAM policies, and MFA/MDM implementations
• IT Governance: Established IT governance, compliance, and service delivery frameworks aligned with international logistics standards. Created comprehensive policies, procedures, and documentation for IT operations
• Service Management: Introduced ITIL-based service management practices, improving SLA adherence and reducing incident resolution time by 40% through structured Change, Incident, and Problem Management processes
• Data Protection: Deployed GDPR- and DPA-aligned data protection frameworks, including employee training and ISMS documentation. Leading ISO 27001 certification process for Interactive Media Services LTD
• Digitalization: Drove digitalization initiatives automating document workflows, HR processes, and customer-facing systems. Reduced manual workloads by 40% through intelligent automation
• Financial Management: Negotiated and managed IT budgets and vendor contracts, achieved up to 65% annual cost savings while maintaining service quality through strategic vendor negotiations and technology optimization
• Business Continuity: Developed business continuity and risk mitigation strategies ensuring service resilience and 99.9% uptime. Implemented comprehensive backup and disaster recovery procedures
• Team Leadership: Mentored and performance-managed a 6-member ICT team across Kenya, implementing KPIs and continuous improvement routines. Established professional development programs and cross-training initiatives
• Marketing & Communications: Collaborated with communications and marketing teams to enhance the group's online presence through technology-driven engagement, including website redesigns and digital marketing platforms

Key Achievements:

• Platform Development: Delivered customer-centric platforms such as jobskona.co.ke (job marketplace), kcspredict.ims.co.ke (prediction platform), ZuteCity (youth market platform), VIVICA Social, urgentcargo.com (logistics platform), and unigroupsolutions.com (corporate website) with AI-powered features and customer-facing capabilities
• DesignOps Leadership: Applied Design Thinking and data-driven UX research to boost product adoption by up to 60%. Optimized processes, tooling, and governance required for design teams to deliver consistently within complex corporate frameworks
• Team Management: Managed distributed development teams delivering mission-critical digital solutions on time and within budget. Orchestrated teams across time zones ensuring seamless collaboration and quality delivery
• Publishing & Design: Served as Publishing Director & Illustrator for organizational publications and newsletters, creating comprehensive visual content and design systems

• Process Automation: Automated business processes, reducing manual workload by 40% and boosting member activation rates by 25% through intelligent workflow automation and CRM integration
• System Integration: Integrated APIs and cloud services to synchronize CRM, payment gateways, and SMS notifications, creating seamless member experiences across all touchpoints
• Analytics & Insights: Built analytics dashboards providing real-time performance metrics for leadership, enabling data-driven decision making and continuous optimization
• Member Onboarding: Created automated onboarding journeys increasing new member activation by 25% through personalized, step-by-step guidance and engagement
• Platform Features: Developed interval training portal with on-screen timers, audio cues, and live community interaction for HIIT, TABATA, EMOM training sessions
• E-commerce Integration: Built dedicated merchandise shop (fitkonnect.com/shop) and events management system (fitkonnect.com/events) for workshops, clinics, and group trainings

• Microsoft 365 Administration: Complete setup, configuration, and ongoing management of Microsoft 365 environments, including user management, security policies, and collaboration tools
• E-Marketing Consulting: Strategic digital marketing consulting services including campaign planning, content strategy, and performance optimization
• Web Design & Development: Custom web design, development, and ongoing maintenance services. Built responsive, modern websites with SEO optimization
• Branding & Publishing: Comprehensive branding materials design and publishing services, including brand identity, visual guidelines, and marketing collateral
• Campaign Design: Responsible for online campaign material design, creating engaging visual content for digital marketing initiatives

• staqpesa.com - SACCO Banking SaaS: Secure real-time platform serving Sacco's with cloud-based architecture. Prioritized accessibility and brand trust for micro-finance segment. Platform enables fast transactions, transparent fees, and clean interface focused on mobile and web accessibility
• kitambulisho.com - Lost & Found: Verification platform reducing fraud in second-hand electronics market. Created trust verification system enabling buyers and sellers to authenticate device ownership and prevent fraudulent transactions
• onntravel.com - Transport Booking Platform: Conceived and built from ground up, closing digital gaps for underserved travelers and operators. World-class online booking platform combining bus and parcel management with real-time scheduling, bringing fairness, efficiency, and digital access to regional transport services